Amazing People

Terms and Conditions 

Costs

The costs of my programmes and services are clearly listed on my web site and can be supplied in writing on request.

• Programmes: If you have booked to follow a programme you will pay for this in advance.  There is an option to pay for The Gold Programme over two instalments.
• Individual Sessions: Payment should be made in advance by credit card (via the online secure server) or by cheque or cash at the start of the session.
• CV Writing: I will commence work on receipt of £75 initial fee. The remainder is paid upon completion and acceptance of the CV.

Prices quoted are for individual sessions, different fees are payable by organisations. The prices include the reading of your CV and personal information form. Should you require me to take on extended pre reading this is also charged at the standard rates.

Security

We do not hold any sensitive information on our site. Financial transactions are dealt with by World Pay or PayPal, who are responsible for their security.

Frequency

The frequency of individual sessions will be to suit you. There is no need to commit to a regimented schedule although some clients like to have dates in the diary to keep them focused.

Location

Sessions can take place at the office in Tewkesbury or via the phone. Calls to land line numbers in the UK are made by Amazing People. When calls are to be made overseas or to mobile telephones this is at the clients’ expense.  Clients call Denise.

Denise can travel to meet the client at their own premises; travel expenses are charged at 40 ppm and travel time is charged at £50 per hour.

When you have arranged to meet Denise at the office, please arrange to arrive on time. If you are early there is a coffee shop at the BP garage close to the motorway junction. If you are late then this may come out of your appointment time as there may be a client following you.

Personal Information

Clients are asked to complete a personal information form – this is to allow us to make quicker progress in our first meeting and to allow clients time to reflect.

Recordings

Discussions of psychometric tests are recorded to enable you to have a copy for later reference. Please let me know if you do not want a recording to be made.

Data Protection
Amazing People is registered under the Data Protection Act 1998. The only information we collect about you is the information you supply when you complete any of our forms or questionnaire. 
Assessments involve supplying some personal data to the specific testing organisation. These all have their own privacy statements on their web sites and can be supplied on request.
Any forms you submit, and notes taken are kept in a locked cabinet and shredded three months after our last contact. 

Privacy Statement/ Confidentiality

All information supplied by the client will remain confidential. Notes are kept secure and nothing is released to a third person without your consent. You can unsubscribe from my mailing list at any time.  Please also read my code of ethics and conduct.

Insurance

Amazing People carries Professional Liability Insurance.

Cancellations/missed appointments

If less than 48 hours notice is given for a change of appointment you will still be charged for this session. With a prepaid programme this may result in an additional fee being payable.

Unused sessions

Sessions paid for and not taken will be held for 2 years. Sessions are also transferable, but not refundable.

Unavoidable circumstances

Amazing People will supply the services agreed to the best of their ability. In the case of unavoidable circumstances, such as illness the work will be completed as soon as practicable. Amazing People reserve the right to substitute the providing consultant. 

Contractual Obligations

Amazing People honour copyrights, trademarks and other legally binding agreements.

Limits of Liability

I guarantee to provide a professional service but I cannot guarantee that you will achieve your goals, or that you will obtain employment as a result of working with Denise.

Intellectual Property Rights

The client will respect the copyright of all materials, reports and other documentation created by Amazing People in the course of supplying the services.

You have no right to use or reproduce any of the processes, techniques, presentations, methodologies, precedents and materials used by me in the Coaching activities (“Materials”). You must not at any time use or reproduce the Materials in any manner, shape or form (except for your own personal use).  You shall indemnify and keep me indemnified in respect of any loss or damage caused or sustained by me in the event of your breach of this paragraph.

Testimonials, feedback, referrals and success stories

My business grows on referrals so if you know other people who would benefit from working with me, do please pass on my name and details. I would appreciate a written letter of testimonial if you are satisfied with my service.