How do you handle conflict?

The Thomas-Kilmann Conflict Mode Instrument (TKI) is the world’s best-selling instrument for understanding how different conflict-handling modes or styles affect personal and group dynamics and for learning how to select the most appropriate style for a given situation.

When you complete the Thomas Kilmann assessment (TKI) you read 30 pairs of statements and choose which is most typical of your behaviour.
There are five conflict-handling modes in the Thomas Kilmann (TKI) model, based on two underlying dimensions: assertiveness and cooperativeness. Assertiveness is the degree to which you try to satisfy your own concerns. Cooperativeness is the degree to which you try to satisfy the other person’s concerns.

Is the Thomas Kilmann for you?

If you would like to broaden your ways of dealing with conflict, to understand which approach you usually take, when it is useful and when others are more appropriate, then the Thomas Kilmann is the assessment to take.

The 11-page Thomas Kilmann report describes the 5 different modes and provides you with a score on a 1-12 scale. The report then looks at the 5 different modes, explains how this mode is best used and then relates your score to the mode, identifying questions you might like to ask yourself.

What’s included in the Thomas Kilmann assessment

  • Everything you need to take the assessment online
  • Downloadable 10-page full colour report.
  • In depth PowerPoint presentation to enable you to fully understand the implications and decide what to do next.


To go ahead you can book and pay using this link

To Book and Pay use this link, the fee is £75

Once completed your report will be emailed to you. Please allow 24 hours, and longer at weekends, although it is usually prepared and emailed quicker. This is not automated and is done by a real person