How do you handle conflict?

Thomas KilmannThe Thomas-Kilmann Conflict Mode Instrument (TKI) is the world’s best-selling instrument for understanding how different conflict-handling modes or styles affect personal and group dynamics and for learning how to select the most appropriate style for a given situation.

When you complete the Thomas Kilmann assessment (TKI) you read 30 pairs of statements and choose which of statement A or B is most typical of your behaviour.

There are five conflict-handling modes in the Thomas Kilmann (TKI) model, based on two underlying dimensions: assertiveness and cooperativeness.

Assertiveness is the degree to which you try to satisfy your own concerns. Cooperativeness is the degree to which you try to satisfy the other person’s concerns.

Thomas Kilmann (c) Amazing People

  • Competing – this is high assertive and low cooperative. You try to satisfy your own concerns at the expense of the other person’s.
  • Collaborating – this is high assertive and high cooperative. When collaborating you work with the other person to find a solution that satisfies both peoples concerns.
  • Compromising – this is intermediate in both assertiveness and cooperativeness. You try to find an acceptable solution that is mutually acceptable and fulfils the needs of both parties at least partially. It differs from collaborating in that some needs may need to be sacrificed in order to have others met.
  • Avoiding – this is low assertive and low cooperative. The conflict is not addressed and therefore you do not address either the needs of yourself or the other person.
  • Accommodating– this is low assertive and high cooperative. It is the opposite of competing; it means neglecting your own concerns to satisfy those of another person.

Is the Thomas Kilmann for you?

If you would like to broaden your ways of dealing with conflict, to understand which approach you usually take, when it is useful and when others are more appropriate, then the Thomas Kilmann is the assessment to take.

The TKI (Thomas Kilmann) Report

The 11-page Thomas Kilmann report describes the 5 different modes and provides you with a score on a 1-12 scale. Your results are shown on a graph and compared against a norm group of 400 middle and senior managers in business and government organisations.

The report then looks at the 5 different modes, explains how this mode is best used and then relates your score to the mode, identifying questions you might like to ask yourself.


What’s included in the Thomas Kilmann assessment

  • Everything you need to take the assessment online
  • Downloadable 10-page full colour report.
  • In depth PowerPoint presentation to enable you to fully understand the implications and decide what to do next.

If you would prefer to book a personal feedback consultation this can be arranged at £45 in addition to the price of the assessment


The Thomas Kilmann costs £62


  • Make payment. You will promptly receive an e-mail with a link to the
  • You complete the assessment on line in the comfort of your own home. Take 10-15 minutes to answer the questions. It’s that simple!
  • All reports are personalised to reflect your responses – you will be sent a PDF report which details your results, usually within 2-12 hours. Reports are not sent outside normal working hours.
  • You also get access to an in-depth PowerPoint presentation with audio commentary. This will help you to fully understand the implications and decide what to do next.
  • Optional Personal feedback discussion with Denise to answer any outstanding questions once you have watched the presentation. (additional charge).


To Book and Pay use this link, the fee is £62