“I was impressed with your relaxed and informal, yet very thorough approach. I felt that you always gave me your full attention during these meetings. The comprehensive testing at the start of the process, especially the Highlands Ability Test gave me a valuable insight into the kind of person I am. Following on from this, the way in which you guided me through the test results and helped me to come up with a workable plan was excellent. Your detailed understanding of how our personality types affect our working lives was extremely useful here. I also liked the emphasis you put on considering leisure pursuits to satisfy abilities which may not be fully used in our work”.