How do you handle conflict?

The Thomas-Kilmann Conflict Mode Instrument (TKI) is the world’s best-selling instrument for understanding how different conflict-handling modes or styles affect personal and group dynamics and for learning how to select the most appropriate style for a given situation.

You read 30 pairs of statements and choose which of statement A or B is most typical of your behaviour.

There are five conflict-handling modes based on two underlying dimensions: assertiveness and cooperativeness. Assertiveness is the degree to which you try to satisfy your own concerns. Cooperativeness is the degree to which you try to satisfy the other person’s concerns.

The TKI model

To read more about the TKI


Published On: February 14th, 2008 / Categories: Assessments /

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